Returns & Exchanges

At Sotrue, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for most items in their original condition. If your order isn't exactly what you expected, our dedicated team is here to ensure a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and including a copy of your packing slip.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund or ship your exchange item within 5-7 business days.