Frequently Asked Questions

Everything you need to know about shopping with Sotrue.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.

Which payment methods do you accept?

Sotrue accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.

Are Sotrue products ethically sourced?

Yes, we are committed to sustainability and ethical labor practices. We vet all our suppliers to ensure they meet our high standards for quality and social responsibility.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.